Norwegian bike experience logo whtie

Privacy Policy

Who we are

Our website address is: https://norwaybikeexperience.no/

What personal data we collect and why we collect it

Information collection

On our website you can submit a request for our services, where we use your personal information to process and register your application.

For this we use your IP address, e-mail address, name, location, nationality and payment details. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).

Order processing

When you place an order with us, we use your personal data to be able to handle this properly. In some cases, we will give some personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your payment details, name, physical address, IP address, e-mail address, phone number and billing address. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).

Supply to third parties

We collaborate with certain companies from time to time, and they can receive from us certain personal information. An example would be the invoice we send with regard to your rental. This is logged in our accounting system, the data of which is then shared with our accountant. You are entitled at all times to receive insight into what personal data we have stored, and with which parties this is being shared.

Contact forms

With the contact form you can ask us questions or submit requests.

For this we use your e-mail address, IP address and name. We do this with your consent. We hold on to this information until we are certain that you are happy with our response, and six months thereafter. This allows us to easily consult the information in the event of follow-up questions. It also allows us to improve our customer support service.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics on our website. Google Analytics uses cookies to collect data about user interactions so we can provide an improved service to our customers. Google acts as our data processor. Read terms here: https://privacy.google.com/businesses/processorterms/

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Cookies on this site