Skip to content
- Acceptance – When we receive a completed reservation form, you will receive an email confirming your request. Your booking will then be reviewed and fully confirmed when you receive an email with a payment link. It’s the renter’s responsibility to inform us of any errors or omissions on the confirmation form upon receipt.
- Rental Duration – Our rental system is based on a 24-hour system. If you pick up your bike Monday at 09:00 and bring it back Tuesday at 14:00, that is a two-day rental. In order to be considered as a 1-day rental, bikes must be picked up and returned within 24-hours (our opening hours can be found on our web page).
- Payment – We require payment to fully reserve/book a bike. Payment is made online via a secured payment link with a credit card (Visa or MasterCard). You will receive the payment link as soon as we have looked over your order.
- Cancellation/Refunds – Should you need to cancel your booking; we require a 20% cancellation fee. A cancellation is refundable provided that a notice of cancellation is received 30 days prior to the start of the rental period. There is no refund of the partial payment for bookings made less than 30 days prior to the start of the rental period.
- Delivery – We offer delivery/pickup at a cost of NOK 300 (each way) within the Stavanger region (Stavanger, Randaberg, Sola and Sandnes). Times for delivery are Monday to Friday 09:00 – 15:00. For delivery/pick up outside the region, we can offer individually priced services. Delivery’s need to be verified, you will receive an email with a payment link when it’s confirmed possible.If you need delivery of your bike(s) we will require both a street address and phone number. If you will not be present when the bike is delivered and you have not made arrangements for its safe storage pending your arrival, we will return the bike to the depot and a second delivery charge will be applied. Please also ensure that if you will not be present when the bike is being picked up, that you have planned for its safe storage. Please ensure that you have provided a contact number.
- Insurance/Liability – Renters are responsible for any damage to the bikes. A deposit of will be held on the renter’s credit card before the bike is handed out. Renters are liable for the full replacement cost should the bike be lost or stolen. Upon return of the bike the deposit will be returned in full. In the event of a damage to the bike or its loss, the corresponding amount will be withdrawn from the deposit. In the unfortunate event of a stolen bicycle, it is your responsibility to report this to the local police. Please provide a copy of the declaration given at the police station to us. Locking the bicycle: Locks are available upon request, and we highly recommend their use. Never leave the bicycle unattended unless it is properly locked. Our service staff are happy to demonstrate proper use of the locks.
- General – You acknowledge and agree that you understand the inherently dangerous nature of cycling and that you are qualified, in good health and in proper physical condition. You further acknowledge that you will be cycling on public roads and hazards are inherent in such situations. You further agree and represent that should you believe any conditions are unsafe for you, you will immediately discontinue such activity. You agree to always wear a cycling helmet. You fully understand that cycling activities involve risks and dangers of serious bodily injury, including permanent disability and death. These risks and dangers may be caused by your own actions or inactions, or of others and you fully accept and assume all such risks and all responsibility for losses, costs and damages that you may incur as a result of your participation in such cycling activity. You hereby release, discharge and covenant not to sue Norway Bike Rental (hereafter: NBE (Norway Bike Experience AS)), its respective administrators, directors, agents, officers and employees (collectively “Releasees”) from all liabilities, claims, demands, losses or damages caused or alleged to be caused in whole or in part by the negligence of the Releasees or otherwise. You further agree that if, despite this Release, you or anyone acting on your behalf, makes a claim against any of the Releasees, you will indemnify, save and hold harmless each of the Releasees from any expenses, losses, liability, damage or cost which any may incur as a result of such claim. NBE makes no warranties related to fitness for purpose of its equipment, either express or implied. While we endeavor to provide well-maintained equipment, you acknowledge and agree that NBE shall not be responsible for losses, direct or indirect, that result from your use of NBE equipment, whether as a result of mechanical failure or any other cause.
- Repairs or Problems During Your Rental – We provide bikes that are in good working order, however notwithstanding our high standards of maintenance, occasional mechanical problems may occur. We will endeavor to assist you as quickly as possible. If you should have a problem, please contact us and describe the problem and we will assist you in finding one of the shops we work with so that they can repair the bike, subject to the usual exigencies of working hours, weekends and the like. Assuming you have secured our prior consent, you will be reimbursed the costs of repair when the bike is returned. All provisions of this paragraph remain subject to the GENERAL provisions of these terms and conditions. We will correct any problems that are not a result of accident or misuse without cost and get you back on the road as soon as possible. If repairs cannot be made quickly, we will strive to provide you with a replacement bike.
- Force Majeure
Norway Bike Experience shall not be held liable for the consequences outside the company’s control.